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Terms & Conditions ~ booking a cake

Terms and Conditions

With all enquires I send these Terms & Conditions, please read through and familiarise your self with them. Any questions please ask, also please note your cake / class will not be booked without a deposit and by paying a deposit you are agreeing to our T’s & Cs – deposits are non refundable and non transferable.

We do ask for at least 1 month notice for a cake as all our cakes are made fresh , sometimes we need longer if we’ve are busy however if we can book in last minute cakes however we do need 2 full weeks to make your cake of we are not fully booked.

A 50% non refundable non exchangeable deposit is required to secure your order, or full payment of orders which are below £20.If a deposit is not paid the cake will not be booked in.

All our cakes are made fresh and we require at least 

Cash & card deposits can be paid in the shop

179a Sunderland road

South Shields

Ne34 6AD

Or via bank transfer

If paying by bank transfer please let us know once you have sent payment so we can confirm.

All orders are to be collected from the shop during opening times and collection time will be arranged with the cake place, if you require our delivery and set up service please let us know. Your cake will be boxed up and ready for transport. Cakes are to be transported on a flat surface, the boot of your car is usually the best place.

Cake After Care instructions

Fondant covered cakes

~ Keep your cake stored at room temperature and in the box provided.

Frosted & Ganache cakes

~ keep at room temperature, in hotter

weather store in the fridge, remove from the fridge and allow to come to room temperature before eating.

All Cakes ~

All our cakes are made to be eaten on the day of collection or the day after.

Unless otherwise stated all cakes are fresh and you can freeze them if you don’t manage to eat all of the cake.

Transportation

~ Transport your cake flat on the floor of the boot or passenger side floor.

Not on the car seats or on someone’s knee.

~ Do not leave your cake in a hot car take it straight home or to the venue and store as detailed above.

~Stacked cakes need to be handled with more care,

Please drive carefully, although your cake will have been

stacked over night it is still fragile.

We cannot copy another cake makers work, all cakes will be made in a similar style but not exactly the same if pictures were shown/sent. We will do our best to match any colour requests for icing but we cannot guarantee an exact colour match as colours present differently in different materials. We aim for a perfect match but this is not always possible.

Allergies: while all precautions are taken in our kitchen, we cannot guarantee a nut free environment. Cakes may also contain soya, wheat, gluten, dairy and in some cases fruit.

If you have an allergy it is the customers responsibility to make the cake place aware so we can provide a cake to your specification. (while most of our cakes are dairy free some of the frosting a we use is made in the same factories as dairy products. We are also not a dairy free kitchen and although all cross infected controls are observed and carried out to the highest level we can not guarantee dairy free).

The icing on the cakes will contain artificially colours and recent research has found a link between hyperactivity in children and some artificial colours.

Please see the website for full terms and conditions www.thecake-place.co.uk

A 50% non refundable non transferable deposit is required to book the date for your cake, the remaining payment is to be paid 1 month before the delivery date for wedding cakes, 1 week before delivery of other celebration cakes and on collection of cakes(if collecting from the shop).

Delivery costs are non refundable

Quotes are valid for 20 days, after which a new quote will be given.

Delivery and after care for your cake. – we are happy to deliver and set up a cake at a venue, we must know in advance where the cake is to be placed. Once we have delivered a cake we will take a photo, we can take no responsibility of the cake being damaged once we have left the venue. Once the cake has been set up we recommend the cake does not get moved if it is moved by the venue we can not take responsibility if the cake gets damaged. All tiered cakes are supported with dowels and then secured together with royal icing. We recommend the cake be eaten on the day of the wedding / celebration.

If there are any problems with the wedding cake we must be notified within 48 hours. We will assess the cake and discuss how best to move forward. We only issue refunds if the cake is deemed inedible and the maximum refund we offer is the value of the cake, if the cake is returned to us in full. Further compensation is not available.

Note* if the cake is to be set up in a marquee, a hot room or in front of a window in the sun this can cause the cake to melt, we cannot take responsibility for this only advise to keep the cake cool and out of sunlight.

Complaints

Corrections and repairs to cakes, including inscription misspellings/mistakes (not including a change of inscription or change of mind/design), can be corrected on the same day in most cases. You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake. We are not be responsible for mistakes made by the customer i.e. incorrect/misspelled names or incorrect choice of cake.

Complaints are extremely rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes, must be returned within three days to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. Refunds will be given on the basis of the cake being inedible.

The Cake Place will not take responsibility for personal taste. The maximum refund we offer is the value of the cake. Further compensation is not available. We do not refund for customers that have simply changed their mind.

In the unlikely event that The Cake Place is unable to fulfil your order due to circumstances beyond our control, we will do our best to find you an alternative, if there is no suitable alternative available we will refund any money held for your order, the maximum refund we offer is the value of the cake. Further compensation is not available.

Information we need :

Telephone number

Your name

Date for collection

Flavour of cake

Colour of cake& board(per tier)

Name for the cake

Age on the cake

Ribbon colour

Any special requirements or allergies.

By placing an order with the cake place you agree with terms and conditions.

Terms and Conditions are subject to change at any time by The Cake Place