Terms and Conditions for celebration cakes, cupcake & classes
COVID 19 update. as we are in an unusual situation due to covid 19, Im happy to postpone any cakes that will be affected due to a lockdown where party’s cant be held. Refunds will be given upon the if The Cake Place feels it is a reasonable request . If products have been bought for your cake this will be taken from any payment. please understand that we are small business trying to navigate a terrible and confusing situation we will do our best to be fair. Any and all cakes booked during Covid 19 outbreak if postponed may incur a small extra charge if the cost of ingredients and supplies go up in price. we urge you to book a smaller cake and then if necessary make the cake larger if restrictions lift. Please also note you must contact us 7 days before the cake is due to arrange an appointment to collect.
With all enquires these Terms & Conditions are available to read and are prompted , please read through and familiarise your self with them. Any questions please ask, also please note your cake order will not be booked without a retainer and by paying a retainer you are agreeing to our T’s & Cs – retainers are non refundable and non transferable.
We do ask for at least 1 month notice for a cake as all our cakes are made fresh , sometimes we need longer if we’ve are busy. If we can book in last minute cakes however we do need 2 full weeks to make your cake of we are not fully booked.
A £50 non refundable non exchangeable retainer is required to secure your order, or full payment of orders from the simply cake range. If a retainer is not paid the cake will not be booked in.
Remaining payment is due upon collection. Please message to confirm your cake order 7 days before collection so i can double check all details are correct and send you the collection address
All our cakes are made fresh and we require at least 2 weeks notice sometimes a few months notice depending on date availability.
retainers and booking fees payable via bank transfer, please contact Jo for the details bank transfer. Please let us know once you have sent payment so we can confirm.
All orders are to be collected at your appointment time from South Shields. please stick to your appointment time as we will not be there otherwise. Late arrivals will incur a charge. Collection days and times are Thursdays and Fridays between 12 lunchtime & 2pm. I will not be here at any other times for collection unless pre arranged and agreed upon. If you require our delivery and set up service please let us know this will be arranged and quoted. Your cake will be boxed up and ready for transport. Cakes are to be transported on a flat surface, the boot of your car is usually the best place.
Cake order amendments, due to everything being bespoke and hand made, flavour changes & colour changes must be requested BEFORE we start your order, in most cases we will need 3 weeks notice due to ordering.
Size and quantity amendments, given we have time & availability you can make your cake order bigger and add extras, for example dessert tables cupcakes. however once we have booked your order in we can not make your order smaller. The reason for this is we book out a selected amount of time for an order and don’t take on more than we have time for.
Cake After Care instructions
Fondant covered cakes
~ Keep your cake stored at room temperature and in the box provided.
Frosted & Ganache cakes
~ keep at room temperature, in hotter weather store in the fridge, remove from the fridge and allow to come to room temperature before eating.
All Cakes ~
All our cakes are made to be eaten on the day of collection or the day after.
Unless otherwise stated all cakes are fresh and you can freeze them if you don’t manage to eat all of the cake.
~ Transport your cake flat on the floor of the boot or passenger side floor.
Not on the car seats or on someone’s knee.
~ Do not leave your cake in a hot car take it straight home or to the venue and store as detailed above.
~Stacked cakes need to be handled with more care,
Please drive carefully, although your cake will have been stacked over night it is still fragile.
We cannot copy another cake makers work, all cakes will be made in a similar style but not exactly the same if pictures were shown/sent. We will do our best to match any colour requests for icing but we cannot guarantee an exact colour match as colours present differently in different materials. We aim for a perfect match but this is not always possible.
Allergies: while all precautions are taken in our kitchen, we cannot guarantee a nut free environment. we also handle soya, wheat, gluten, dairy , milk , tree nuts , sulphides and in some cases fruit. nearly all our ingredients state may contain nuts.
If you have an allergy it is the customers responsibility to make the cake place aware so we can provide a cake to your specification. We are also not a dairy free kitchen and although all cross infected controls are observed and carried out to the highest level we can not guarantee dairy free.
The icing on the cakes will contain artificially colours and recent research has found a link between hyperactivity in children and some artificial colours. We follow uk guidlines for safe amount of food colouring in food and only use products approved for uk consumption , this may mean for example , very bright rainbow cakes are not achievable.
Quotes are valid for 14 days, after which a new quote will be given. If you change your design a new quote will be given.
Delivery and after care for your cake. – we are happy to deliver and set up a cake at a venue, we must know in advance where the cake is to be placed. Once we have delivered a cake we will take a photo, we can take no responsibility of the cake being damaged once we have left the venue. Once the cake has been set up we recommend the cake does not get moved if it is moved by the venue we can not take responsibility if the cake gets damaged. All tiered cakes are supported with dowels and then secured together with royal icing. We recommend the cake be eaten on the day of the celebration. If there is any left over be sure to wrap it up and eat it the next day or contact us on advice on freezing
If there are any problems with the wedding cake we must be notified within 48 hours. Issues with celebration cakes must be brought up at collection with regards design , our within 48hours if there is an issue with the cake. We will assess the cake and discuss how best to move forward. We only issue refunds if the cake is deemed inedible and the maximum refund we offer is the value of the cake, if the cake is returned to us in full. Further compensation is not available.
Note* if the cake is to be set up in a marquee, a hot room or in front of a window in the sun this can cause the cake to melt, we cannot take responsibility for this only advise to keep the cake cool and out of sunlight.
Complaints – complaints are very rare however we take them very seriously. If there are any problems with your cake we must be notified within 48 hours. Issues must be brought up at collection with regards design names ages or spelling, or within 48hours if there is an issue with the cake. We will assess the cake and discuss how best to move forward. We only issue refunds if the cake is deemed inedible and the maximum refund we offer is the value of the cake, if the cake is returned to us in full ( or over 80% left of it). Further compensation is not available. We will not refund if you ate it all or threw it away.
Corrections and repairs to cakes being collected, including inscription misspellings/mistakes (not including a change of inscription or change of mind/design), can be corrected on the same day in most cases.